I’m a strong believer that an exceptional customer experience drives exceptional business. Proven time and again, with brands in multiple verticals, what’s good for the customer is good for the BUY button. While many fundamentals of Ecommerce best practices transcend brand verticals and brand values, what this means to prioritization and strategic roadmap planning is unique to every brand.
With over 20 years experience successfully launching, developing and optimizing performance for B2C and B2B websites in the retail and technology industries, I can identify the immediate steps you need to take to measurably improve your KPI’s. The quick wins and best practices. Next, I can help you define the longer term digital roadmap to achieve your performance goals.
An exceptional customer experience takes on-going care and attention, and it’s a fundamental process to position your business for success. I can help you improve overall site performance, including:
- Revenue Growth
- Higher conversion rates
- Lower bounce rates
- Increased engagement
- Improved loyalty & retention